Refund Request Triage
Watch the robot work
Refund request triage
Checks each ticket against the bank
Runs locally. Your data never leaves your machines.
What it does
'You charged me twice' tickets cannot be taken at face value - the customer might have misread their statement, or might genuinely have been double-charged. Deciding means looking up the real bank record for each one. This robot scans the bank once, groups the charges by reference, then works the refund queue: two charges is a real duplicate it approves, one charge it escalates to a human with the evidence - never an automatic denial.
Triage that pairs a clear rule with a hard check against the source of truth is exactly where RPA earns trust: it clears the obvious cases fast and hands the ambiguous ones to a person with the proof already gathered.
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