Privacy Policy

Introduction

Robomotion recognizes that your privacy is very important and we take it seriously. This Privacy Policy (the “Privacy Policy”) describes how MOS İnternet Teknolojileri Ltd. Şti. (“MOS,” “we,” “our,” or “us”) collect, use, and share information in connection with your use of websites (including www.robomotion.io and any subdomains of this site unless expressly excluded by their own terms and conditions), services, and products (collectively, the “Services”).

This Privacy Policy does not apply to information our customers may process when using our Services. A customer’s processing of any information using our Services is specific to their implementation and governed by customer’s own privacy policy and the written agreements between Robomotion and the customer.

If you have any questions about this Privacy Policy or MOS’s data collection, use, and disclosure practices, please contact us at privacy@mosteknoloji.com or please visit www.robomotion.io/contact-us/.

Definitions

SERVICE means the Robomotion website (including www.robomotion.io and any subdomains of this site unless expressly excluded by their own terms and conditions), services and products provided by MOS İnternet Teknolojileri Ltd. Şti.

PERSONAL DATA means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobile device).

DATA CONTROLLER means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICE PROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

Information we collect

We may collect and receive information about users of our Services (“users,” “you,” or “your”) from various sources, including: (i) your use of the Services; (ii) information you provide through your user account on the Services (your “Account”) if you register for the Services; and (iii) from third-party websites, services, and partners.

Information we collect when you use our Services

When you use our Services , our servers may automatically log the standard data provided by your web browser. It may include your Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details.

We may also collect data about the device you are using to access our Services. This data may include Internet Protocol (IP) address, the device type, operating system,unique device identifiers, device settings, and geo-location data. What we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

In some countries, including countries in the European Economic Area (“EEA”), the information referenced above may be considered personal information under applicable data protection laws.

Information you provide

We may ask for personal information, such as your:

  • Name
  • Email address
  • Company name

This data is considered “identifying information”, as it can personally identify you. We only request personal information relevant to providing you with a service, and only use it to help provide or improve this service.

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

Information we receive from third parties

We may receive publicly available information about you from our third-party partners and combine it with data that we have about you.

Third-party access to information

We use third-party services for:

  • Analytics tracking
  • Advertising and promotion
  • Content marketing
  • Email marketing
  • Customer support

These services may access our data solely for the purpose of performing specific tasks on our behalf. We do not share any personally identifying information with them without your explicit consent. We do not give them permission to disclose or use any of our data for any other purpose.

We may, from time to time, allow limited access to our data by external consultants and agencies for the purpose of analysis and service improvement. This access is only permitted for as long as necessary to perform a specific function. We only work with external agencies whose privacy policies align with ours.

We will refuse government and law enforcement requests for data if we believe a request is too broad or unrelated to its stated purpose. However, we may cooperate if we believe the requested information is necessary and appropriate to comply with legal process, to protect our own rights and property, to protect the safety of the public and any person, to prevent a crime, or to prevent what we reasonably believe to be illegal, legally actionable, or unethical activity.

We do not otherwise share or supply personal information to third parties. We do not sell or rent your personal information to marketers or third parties.

Usage of Personal Data

We collect information by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used. You are free to refuse our request for this information, with the understanding that we may be unable to provide you with some of your desired services without it.

Personal Data is collected for the following purposes and using the following services:

  • Google Analytics

    Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.

    For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en

    We also encourage you to review the Google’s policy for safeguarding your data: https://support.google.com/analytics/answer/6004245.

    Place of processing: United States – Privacy Policy - Opt out.

  • Google reCAPTCHA

    Google reCAPTCHA is a SPAM protection service provided by Google Inc. The use of reCAPTCHA is subject to the Google privacy policy and terms of use. Personal Data collected: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy

  • Google Tag Manager

    Google Tag Manager is an analytics service provided by Google Inc. Personal Data collected: Cookies; Usage Data.

    Place of processing: United States – Privacy Policy

  • Countly

    Countly is an enterprise grade analytics and marketing platform for mobile, web, desktop and IoT applications. Personal Data collected: Cookies; Usage Data.

    We ran our own Countly analytics server.

    Place of processing: Germany

  • Crisp Live Chat

    This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, for contacting and being contacted by this Application support service.

    If one of these services is installed, it may collect browsing and Usage Data in the pages where it is installed, even if the Users do not actively use the service. Moreover, live chat conversations may be logged.

    Crisp Widget (Crisp IM SARL)

    The Crisp Widget is a service for interacting with the Crisp live chat platform provided by Crisp IM SARL. Personal Data collected: Cookies; Data communicated while using the service; Usage Data; various types of Data as specified in the privacy policy of the service.

    Place of processing: France – Privacy Policy.

  • Sendgrid

    Sendgrid is an email address management and message sending service provided by Sendgrid Inc.

    Personal Data collected: email address.

    Place of processing: United States – Privacy Policy.

  • Cookies

    We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.

    Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.

    You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

    Examples of Cookies we use:

    Session Cookies: We use Session Cookies to operate our Service.

    Preference Cookies: We use Preference Cookies to remember your preferences and various settings.

    Security Cookies: We use Security Cookies for security purposes.

Use of Information

We may use a combination of identifying and non-identifying information to understand who our visitors are, how they use our services, and how we may improve their experience of our Services in the future. We do not disclose the specifics of this information publicly, but may share aggregated and anonymised versions of this information, for example, in website and customer usage trend reports.

We may use your personal details to contact you with updates about our Services, along with promotional content that we believe may be of interest to you. If you wish to opt out of receiving promotional content, you can follow the “unsubscribe” instructions provided alongside any promotional correspondence from us.

MOS İnternet Teknolojileri Ltd. Şti. uses the collected data for various purposes:

  • to provide and maintain our Service;

  • to notify you about changes to our Service;

  • to allow you to participate in interactive features of our Service when you choose to do so;

  • to provide customer support;

  • to gather analysis or valuable information so that we can improve our Service;

  • to monitor the usage of our Service;

  • to detect, prevent and address technical issues;

  • to fulfill any other purpose for which you provide it;

  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;

  • to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;

  • to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;

  • in any other way we may describe when you provide the information;

  • for any other purpose with your consent.

Data processing and storage

We only transfer data within jurisdictions subject to data protection laws that reflect our commitment to protecting the privacy of our users.

We only retain personal information for as long as necessary to provide a service, or to improve our services in future. While we retain this data, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use or modification. That said, we advise that no method of electronic transmission or storage is 100% secure, and cannot guarantee absolute data security.

If you request your personal information be deleted, or where your personal information becomes no longer relevant to our operations, we will erase it from our system within a reasonable timeframe.

Transfer of personal data abroad

Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you choose to provide information to us, please note that we may transfer the data, including Personal Data, to United States or to other countries to process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

MOS İnternet Teknolojileri Ltd. Şti. will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.

Children’s privacy

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data in violation of this Privacy Policy please contact us by emailing privacy@mosteknoloji.com. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Your rights and responsibilities

As our user, you have the right to be informed about how your data is collected and used. You are entitled to know what data we collect about you, and how it is processed. You are entitled to correct and update any personal information about you, and to request this information be deleted. You may amend or remove your account information at any time, using the tools provided in the Site or by contacting us at privacy@mosteknoloji.com

You are entitled to restrict or object to our use of your data, while retaining the right to use your personal information for your own purposes. You have the right to opt out of data about you being used in decisions based solely on automated processing.

Privacy policy changes

This Privacy Policy may be modified from time to time, so please review it frequently. Changes to this Privacy Policy will be posted on our websites. If we materially change the ways in which we use or share personal information previously collected from you through our Services, we will notify you through our Services, by email, or other communication.

Contact for privacy purposes

If you have any questions about this Privacy Policy, please contact us:

By email: privacy@mosteknoloji.com.

By visiting this page on our website: https://www.robomotion.io/contact-us/.